Why every company needs a ‘Twitter Tsar’ by The Telegraph via @askaaronlee

17 04 2011

Many Nigerian companies are yet to come to terms with the rapidly growing importance of social media, as some might assume it is an ‘unserious’ medium of ‘getting the word out’. Even where it seems companies use social media platforms, such as Facebook and Twitter, they usually end up at the bottom in the list of priorities.

Happy reading.

http://www.telegraph.co.uk/technology/8453993/Why-every-company-needs-a-Twitter-Tsar.html

Posted by octoberclouds with WordPress for BlackBerry.

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Why you should tweet during a crisis by Dave Fleet (a lesson for Nigerian companies)

13 04 2011

A good article by Dave Fleet on the need for companies to take a ‘proactive engagement’ approach in dealing with crisis/issues that may affect the perception of companies. Rather than ignore or not acknowledge issues, companies should do the opposite and see the tangible benefits that can accrue.

Many Nigerian firms shy away from acknowledging their mistakes either online or offline, thinking they would be saving themselves any embarrassment. A company that acknowledges its mistakes, takes proactive measures to reduce re-occurrences and continually engages its customers/consumers builds more positivity for its brand.

Happy reading.

http://davefleet.com/2011/04/tweet-crisis/

Posted by octoberclouds with WordPress for BlackBerry.





10 rules for how nonprofit should use Twitter

13 04 2011

An insightful article by Robin Stepheson of Bread for the World (posted by Socialbrite) on how Twitter (and social media) in general can be used effectively. Essentially, Twitter and other social media platforms should be seen as two-way communication tools, rather than just another information conduit where there’s no interaction with consumers/followers.

I find this a very essential read for Nigerian companies who want to use social media (with or without a social media/communication strategy) to reach their customers. Many Nigerian firms latch onto to social media without the much needed dedication to make it work, some probably think its a waste of resources and manpower and don’t see anything meaningful coming out of it.

Nigerian firms need to change their mindset about social media to make it work. Social media has become mainstream, and isn’t a school boy’s hubby anymore.

Happy reading.

http://www.socialbrite.org/2011/04/08/10-rules-for-how-nonprofits-should-use-twitter/comment-page-1/#comment-45403

Posted by octoberclouds with WordPress for BlackBerry.





The potential for social media in Nigeria

16 03 2011

There are obvious signs that social media in Nigeria is catching on, largely on an individual basis. Virtually everyone who has a mobile phone is ‘socially connected’ in some way. This is largely attributable to the increasing access to the internet via mobile phones, which has become the cheapest way of having 24/7 connectivity. This ‘always online’ status has also greatly influenced the use and access to social media platforms. Up until a few years ago when the Nigerian telcos introduced the BlackBerry service, internet access was largely limited via other points. But the BlackBerry service has proven extremely popular in Nigeria, and is continuing to influence the use of various social media platforms, such as Facebook, Twitter (being the most popular platforms), and blogs via downloadable apps on blackberry devices and other smartphones (running android and symbian OS). This popularity is even influencing consumer product development by the Nigerian telcos. For example, Etisalat has services specifically tailored to meet the demands of its consumers who just want connectivity for the sake of being on Facebook.

On an individual basis, people feel the need to stay connected within various social circles (no pun intended to Google’s upcoming social media service), I suppose to satisfy the want of constantly keeping in touch with friends or to seem to belong to a certain group. This presents huge market potentials for companies who take a deliberate approach to targeting these groups of ‘friends’, seeing them as potential customers.

Many Nigerian companies do not understand social media, thus underscoring its potential to enhance their business growth. Many companies use various social media platforms (that is Facebook or Twitter) but do not understand how it can really benefit the business. A lot of Nigerian companies start a Facebook page or create a Twitter account just because others are doing it, without really understanding the strategic fit to the business. There are many cases where companies’ websites, Facebook and Twitter accounts remain dormant because no one is giving such platforms the much needed attention.

Nigerian corporate entities, and consumers, need to understand that there is a whole new market place to understand and serve, that is the ‘mobile consumer’. According the Nigerian Communications Commission (“NCC”) statistics for January 2011, there are over 88million active mobile telephone subscribers in Nigeria. This number presents enormous market potentials for any Nigerian business willing to approach this ‘new’ market sphere with a sound strategic framework. Without verifiable data, I’d like to assume that at least 20% of active mobile subscribers use their phones for online connectivity. Thus, presenting opportunities for companies wanting to use social media to drive growth in their business. For example, a Nigerian retailer could distribute coupons for its products to increase its turnover by increasing the savings to its consumers. Or a bank could increase its customer base by creating an online community of followers and ‘convincing’ them to use the bank’s services. There are quite a number of methods to be used in increasing a company’s online followership.

Those companies to benefit from the growing emergence of social media in Nigeria are those who take the initiative now before a formalised structure is developed for the social media industry in Nigeria.